Integration
An e-invoice integration always works on day one. The test invoice goes out, the approval comes back, everyone relaxes. The problems start in the second month, with an invoice that does not look like the others.
Exception scenarios are never discussed up front
Returns, withholding, foreign currency, partial delivery. These are the items filed under "we will look at that later" — and later usually turns out to be the day the invoice has to be issued.
Rejections belong to no one
When the integrator rejects an invoice, that information sits somewhere and nobody is told. The invoice is assumed to be issued, and the gap surfaces at month end. Every rejected record needs an owner and an alert.
No reconciliation is set up
- Does the invoice count in your own system match the integrator's
- If it does not, which date does the difference start from
- Is this checked by hand, or does the system tell you
A simple daily comparison of two numbers replaces the phone call at the end of the month.