Automation
Handing a repetitive task to software is usually possible. The real question is different: what happens when that task is done wrong, and who notices?
Work that is easy to hand over
Tasks whose result is visible immediately and whose mistakes are cheap. Reading an incoming document and splitting it into fields, preparing a recurring report, copying data from one place to another. If something goes wrong it shows up at the next step and gets corrected.
Where the decision stays with a person
- Steps that commit to a price in front of a customer
- Approvals with legal consequences
- Actions that are expensive or impossible to undo
At these steps software prepares and a person approves. Automation does the work; it does not take the responsibility.
Where to start
Not with the most repetitive task, but with the one that eats the most time and carries the fewest decisions. Once that is handed over, the time saved becomes measurable — and the next step shows itself.